Terms & Conditions

1. In General

1.1 www.renesmees.co.uk is a site operated by Renesmee’s (“We”) an Australian business. Our email address is info@renesmees.co.uk

1.2 Access to and use of this website and the products and services available through this website are subject to the following terms, conditions and notices. By using the Services you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

1.3 Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire website.

1.4 This website also contains links to other websites, which are not operated by RENESMEE’S. RENESMEE’S has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

2. Prohibitions

2.1 You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. RENESMEE’S will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

3. Intellectual Properties

3.1 The intellectual property rights in all software and content made available to you on or through this website remain the property of RENESMEE’S and are protected by copyright laws and treaties. All such rights are reserved by RENESMEE’S. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

4. Terms of Sale

4.1 By placing an order you are offering to purchase a service and product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

4.2 Dispatch times may vary according to availability and location of stock any guarantees or representations made towards delivery timeframes are estimates only these are not guaranteed and are subject to any delays resulting from postal delays or uncontrollable forces which we will not be responsible. Please see our Delivery page for further information. Orders that contain items that are not pre-orders and pre-orders will be held until your pre-order is ready, if you would like to arrange a partial dispatch please reach out to the customer care team info@renesmees.co.uk. You will be placing an order with the understanding that it will be delivered as soon as possible. Any failed or refused deliveries will be treated as returns and you will automatically be issued with online store credit, you will incur a charge also for the failed/refused return delivery by the courier this and any costs for delivery to you will be deducted from your store credit.

4.3 In order to contract with RENESMEE’S you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. You must also be legally capable of entering into biding contracts.

4.4 RENESMEE’S retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will always be RENESMEE’S. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

4.5 OUR CONTRACT – When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you, this will be in the form of an order completion email. Only those goods listed in the completion e-mail sent at the time of dispatch will be included in the contract formed.

4.6 PRICING AND AVAILABILITY – Whilst we try and ensure that all details, descriptions and prices for the goods which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled and If you choose to cancel it rather than reconfirm you will receive a full refund. You may be sent a size equivalent to the size ordered on your order, this may happen for many reasons, for example if  a batch runs smaller/larger than normal, if this size is not suitable a different size can be sent, this will not be a valid reason to request a refund.

All prices are inclusive of VAT.

4.7 PAYMENT – Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. All payments are secure and they are encrypted with SSL technology. You may be liable to pay taxes for goods to enter your designated country for delivery, these will always be your responsibility. We have a generic system creating express delivery cost estimates, it may occur that the incorrect amount has been estimated for your delivery cost, when this happens we will require a settlement to cover any outstanding costs to cover the delivery before we can fulfill your order.

4.8 DISCOUNT CODES – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of use relating to any discount code will be specified at the time of issue. All discount codes apply to full price items only.

4.9 PRE-ORDERS – If a style is available to Pre-order it will be advised within the product page that that style is a pre-order, pre-orders generally take anything from 2-15 weeks to complete production but they can take longer, then the standard delivery estimate advised at the checkout will also apply once ready, we will ensure these items are with you as soon as possible and further information including the pre-order policy will be included on the product page. Please only place an order for a pre-order item if you are happy to wait, production plans can change and delays are sometimes unforeseeable, we will try and give an estimate completion time if requested but these can always be subject to change, when you place an order for a pre-order item you are accepting our Pre-Order Policy.

4.10 CANCELLATIONS – Once an order is placed it cannot be cancelled by you, if we can not fulfil an order a full refund will be credited back to the payment method used. We will not be liable for late deliveries or extended production time and these will not automatically warrant a reason to request a refund, please do not place an order if you are not happy to wait even if it isn’t a pre-order item, this causes an inconvenience for all parties involved. Any disputes raised with payment processors as an attempt to cancel an order or swerve these terms and conditions will be treated as a breach of contract and/or fraudulent behaviour which will be reported and dealt with accordingly. These can also significantly affect the processing of your order.

5. Disclaimer of Liability

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law RENESMEE’S and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect RENESMEE’S liability for death or personal injury arising from its negligence, or for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

6. Linking to this website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.

7. Disclaimer

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this website are in no way associated, linked or affiliated with RENESMEE’S and you should not rely on the existence of such a connection or affiliation.

8. Indemnity

You agree to indemnify, defend and hold harmless RENESMEE’S, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

9. Variation

RENESMEE’S shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this website.

10. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

11. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments via email.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

13. Governing Law and Jurisdiction

These Terms are governed by the law of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales and its appellate courts.  The United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention 1980) does not apply.

14. Returning Unwanted Items

RETURNS POLICY – Customers can request to return any unsuitable item/s to us up to 14 days from receipt for online credit only, provided it is in it’s original, unused condition, with tags still attached and you the consumer has taken reasonable care of the goods whilst in your possession, we do not offer refunds. Returns are offered in good will and you will be required to contact the customer care team via email to authorise your return, all returns must be authorised, any items received back without prior authorisation will not be accepted and may incur a charge to be returned back to you.

Unfortunately any items returned that are not in line with the Returns Policy cannot have a credit issued and may incur a charge to be returned back to you. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that reasonable care is taken and hygiene seals are not removed from garments. We recommend you obtain and keep a copy of proof of tracked and signed postage when returning items to us, we will not be liable for returns that do not reach us.

If you refuse delivery of your order or your delivery is a failed delivery attempt this will be treated as a return and online store credit will be automatically issued. You will incur a charge also for the failed/refused return delivery by the courier this and any costs for delivery to you will be deducted from your store credit.

We can not accept returns on sale items as these are classed as final sale items, we also do not accept returns on orders placed using online store credit from a return.

Please note that we cannot accept returns on swimwear if the hygiene seal has been removed for health and hygiene reasons. This may not apply if your item is faulty. We do not cover the cost of return postage.

If you discover an issue with your order or feel that you have received a faulty item please email the customer care team immediately or within 7 days from receipt, if you have a query about the return of an item you have purchased please email:


14.2 ORDERS PLACED WITH ONLINE STORE CREDIT – Orders placed with online store credit will take longer than the average estimated timeframe for delivery.

15. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and RENESMEE’S. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of RENESMEE’S.