DELIVERY

PLEASE READ THE FOLLOWING INFORMATION CAREFULLY.

You are our number one priority so please rest assured we will have your order with you as soon as possible, we deliver worldwide and as soon as your order is close to delivery you will receive your tracking number where possible via email which is added as a note to your order or from Paypal, we will also advise the courier service processing the parcel. Our working days are Monday to Friday and no orders will be dispatched over the weekends or on Bank/Public Holidays.

We have a badge system to help you understand which styles have faster delivery options available, the checkout will confirm this.

 

 If you see this badge there are varied sizes from this style available for Next Day Delivery in the UK or Worldwide Express Delivery. (UK stock)

 

 If you see this badge there are varied sizes from this style available for UK or Worldwide Express Delivery. (Australian Stock)

 

PLEASE ENSURE YOU CHECK THE PRODUCT DESCRIPTION WITHIN THE PRODUCT PAGE OF THE STYLE YOU ARE ORDERING TO SEE IF YOUR ITEM IS A PRE-ORDER ITEM TO ELIMINATE ANY DISAPPOINTMENT WITH DELIVERY EXPECTATIONS.

IF THERE IS A BADGE ADVISING FASTER DELIVERY IS AVAILABLE WORLDWIDE ON THE STYLE YOU WISH TO ORDER THIS MEANS THAT THERE WILL BE VARIED SIZES AVAILABLE FOR FASTER DELIVERY EVEN IF THE STYLE ADVISES PRE-ORDER AS VARIED SIZES MAY HAVE BECOME AVAILABLE EARLY, TO ELIMINATE CONFUSION THE CHECKOUT WILL CONFIRM IF YOUR SIZE SELECTED IS AVAILABLE FOR FASTER DELIVERY AND THAT OPTION WILL BE AVAILABLE TO SELECT.

 

UK Next Working Day Delivery £5.95 – Will be delivered the next working day,  if ordered before 1pm, if ordered after 1pm it will be processed the following working day for delivery the next working day. All next working day delivery orders placed after 1pm Friday and on Saturday and Sunday will be processed Monday for delivery Tuesday, unless Monday is a bank holiday then it will be Tuesday. You will receive an order completion email and a note added to your order with the tracking details where possible once your order is close to delivery.

 

UK/Worldwide Express Delivery estimated 3-7 working days £14.99/£19.99 – On average takes around 3-7 working days to arrive and will be sent on an Enhanced Tracked and Signed for service where possible, which will require someone to be home to sign, alternatively it will be a fully tracked service. This parcel may be handed over to your national postal service and you may be liable to pay import duty/tax this will be the responsibility of you the customer regardless of country residence. You will receive an order completion email and a note added to your order with the tracking details where possible once your order is close to delivery. All timeframes are estimates delivery can take longer, especially if numerous items are ordered.

 

 

UK Free Standard Delivery estimated 7-15 working days  – On average takes around 7-15 working days to arrive and will be sent on an Enhanced Tracked and Signed for service where possible, which will require someone to be home to sign, alternatively it will be a fully tracked service. (Delivery may potentially arrive Saturday as Royal Mail process parcels over the weekend however we do not class Saturday as a working day as we do not dispatch over the weekends, delivery excludes public/bank holidays). You will receive an order completion email and a note added to your order with the tracking details where possible once your order is close to delivery and we generally cover all the import duty and VAT costs for you the majority of the time. All timeframes are estimates delivery can take longer, especially if the item is a pre-order or if numerous items are ordered.

 

Worldwide Standard Delivery estimated 10-15 working days £7.95 per item/Free over £100 – On average takes around 10-15 working days to arrive and will be sent on an Enhanced Tracked and Signed for service where possible, which will require someone to be home to sign, alternatively it will be a fully tracked service. This parcel will be handed over to your national postal service and any import duty/tax will be the responsibility of you the customer. You will receive an order completion email and a note added to your order with the tracking details where possible once your order is close to delivery. All timeframes are estimates delivery can take longer, especially if the item is a pre-order or if numerous items are ordered.

 

If you place an order for a pre-order item it will be advised as a pre-order item within the product page with the pre-order policy link also where possible, the standard delivery timeframe will still apply once the pre-order is complete in production. Orders that contain items that are not pre-orders and pre-orders will be held until your pre-order is ready, if you would like to arrange a partial dispatch please reach out to the customer care team info@renesmees.co.uk

All pre-order timeframes are estimates only and can be subject to change however please rest assured we will do everything we can to fulfill your order as soon as possible.

Your item will either be coming from our warehouse in Australia or direct from our fulfillment base in the UK, if you receive a tracking number that is not showing any signs of movement yet, please allow some time as we sometimes prep orders well in advance to speed up processing as much as possible.

Dispatch times may vary according to availability and location of stock any guarantees or representations made towards delivery timeframes are estimates only these are not guaranteed and are subject to any delays resulting from postal delays or uncontrollable forces which we will not be responsible.